Monday, July 23, 2012

Thank You to SmartPak Equine

We would like to send a huge Thank You to SmartPak Equine for taking care of all of our supplement and horse apparel needs leading up to the Olympic Games.

 SmartPak's customer care is literally second to none and never has that been more evident than in the last month. Their customer care representatives have contacted me several times, just checking in, to make sure that we have everything we need to prepare for and compete next week at the Games.

All of our horses that have been with us in England. (Neville, Otis and Remington) are on smartpaks designed by the supplement experts at SmartPak Equine. Each smartpak has been tailored to the horses' nutritional needs based on discussions that we have had with Casey Fleming, our Senior Customer Development Specialist. Otis, the horse chosen for the Olympic team, is thriving on the smartpaks that he receives twice a day. They include a combination of supplements which assure that Otis is at his best to put in a winning dressage test, run fast on the cross-country and still have something left to jump a clean course on the last day. His supplements cater to his physical and mental needs and he depends on them for his wellbeing, both at home and on the road.

I was also very impressed with SmartPak's service lately when I ordered new stable rugs with custom embroidery a week before the horses flew to England, knowing that I was putting a bit of pressure on Smartpak to get them embroidered and shipped quickly so that the horses could wear them in England. I was blown away when they arrived at the doorstep of our barn in Pennsylvania the very next day, several days ahead of when I had expected them, beautifully embroidered and personalized. This service was so far above and beyond anything I had thought possible. 

SmartPak Equine has an unprecedented quality to their products and service and everyone on our team has been incredibly thankful for our relationship with their company. Thanks again!!


1 comment:

  1. Lindsey,
    You are absolutely amazing!!